UK/EU Returns & Exchange Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within two weeks of sending your package back, however, in many cases you will receive a refund more quickly.
This time period includes the transit time for us to receive your return from the courier (5 to 10 business days), the time it takes us to process your return once we receive it (2 to 3 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, firstly download and print our Returns Form by clicking below.DOWNLOAD RETURNS FORM
Once you’ve filled out the details, please send it to:
Severn House, Hylton Road,
Obtain a tracking receipt for your own peace of mind.
Please note, you are responsible for the cost of returning an item to Scimitar if it’s not faulty, and we accept no responsibility for the costs associated with the return of a product to us. If the product is wrong, damaged or faulty, we will reimburse the fee for returning your product(s).